Shiftleader Banqueting

As a Shiftleader, your main responsibilities would include;
CARE OF GUESTS;
• To deal with any guest complaints and to ensure that Banquet Supervisor is informed about all complaints, comments and action taken.
• Communicate with other departments regarding a function
• Ensuring guest satisfaction during function
• Take over from the previous shift and obtain information at the beginning of the shift on all relevant information.

MIS-EN-PLACE & CHECKING;
• Ensure that the Meeting and Conference Centre is clean at all times
• Signs off the checklists of the shiftleaders
• Ordering linen
• Keep pantries clean and organised by use of cleaning checklist.
• Keep storage areas clean and organized

FINANCE;
• Promoting additional sales during events and encouraging Team Members to make additional sales by corresponding training.
• Duty of care towards the hotel’s installations and equipment. Issuing instructions to all Team Members
• Checks expiration date food item and uses FIFO system
• Ensure correct bookings

TRAINING;
• To undergo training as required by the Banquet Service Manager and the demand off the business, including periodic fire and safety training.
• To maintain standards by training on the job
• Participation in meetings and training courses

• Min. 1-yr experience in a similar position • Has got a positive and friendly attitude towards our guests and fellow Team Members; is helpful and pro-active • Is flexible in morning, evening, night and minibar shifts. • Is fair and polite to his collegues and Team Members; creates and maintains a trustful relationship • Has a good knowledge of both Dutch and English

• Personal Training Plan * Cross Exposure * Your Guest Experience * 50% Team Member discount on Food & Beverage in Hilton Hotels Worldwide * Team Member discount on room nights in Hilton Hotels Worldwide