Stagiaire/Trainee Front Desk per direct

During this internship, your main tasks will consist of the following;

• Welcoming Guests in line with Hilton Brand Standards.
• To deal with guest departures in a fast efficient way and in line with the Hilton Brand Standards.
• Making, amending, and cancelling reservations when the reservations department is not available.
• Running and assisting shifts independently in the Executive Lounge, including store orders, actioning Long stay calls and dealing with guest departures.
• Daily Departure check at midday and liasing information about late checkouts and extended stays with the Housekeeping Supervisor
• Carry out administrative tasks, such as filing & updating, checking vouchers and back up for guests in house.
• Group preparation, assigning rooms, checking vouchers are present where needed, reading and analysising information on the Group and Tour information sheets and guest rooming lists to make sure that the room assigned reflects the guests need.
• To provide a proactive service to all guests by anticipating their needs
• Handling of basic complaints
• To answer all telephone enquiries and connect callers with the appropriate department. To be knowledgeable about central telephone system. Message Handling, registering and delivery of oncoming and outgoing faxes within a given time frame
• To be able to provide information about the city of Amsterdam including public transport, restaurant advise flight information
• Taking sole responsibility for His or Her cash float or any money, foreign currency taken during the course of his or her shift. Making sure that it is securely locked away at the end of each shift.
• To make sure that every guest has a guaranteed payment secured before a room key is given.
• Promote the Hilton Honors loyalty program and try to enrole as many guests as possible each month in order to reach the Hotel’s yearly target. Including inserting the enrolment on to the Electronic database.

Profiel:
- MBO/HBO education, preferably Hotelschool
- Traineeship: minimum of 5 months starting as soon as possible

Other benefits:
- Trainee Exchange
- Your guest experience
- Cross-exposure